Privacy Policy

Website Privacy Policy

This privacy policy sets out how The Drain Surgeon Plumbing and Gas uses and protects any information that you give The Drain Surgeon Plumbing and Gas when you use this website.

The Drain Surgeon Plumbing and Gas is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Drain Surgeon Plumbing and Gas may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2017/05/29.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us via one of the email addresses listed us on our contact page.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

0437 000 257
send us a message

Google Reviews from Our Clients

Fast Repeat Service With On The Spot Repair

I have used these guys before for a massive blockage where they had to dig out a bunch of pipework. I was really impressed so called them again for today’s work. Customer service and speed of work was as impressive as the last time. There was an unexpected break in a pipe found during diagnosis which was repaired at the time of the blockage being cleared with no need to rebook. Would highly recommend.

Dan D

On Time Clear Communication And Great Work

Mark attended to a shower pressure issue and installed a new cistern and toilet pan. Mark was excellent to deal with. Besides doing a great job he is a good communicator and he turned up on time. If you are looking for a top plumber Mark’s your man. Allan Victoria Park WA.

Allan Wareing

Emergency Hot Water Help Within An Hour

We had an emergency. HWS leaking. Mark came within an hour, changing his schedule around. The service was fantastic. I would highly recommend Mark for any plumbing service. Thank you.

Nicky Parkinson

Same Day Booking With Respectful Plumber

We are very happy with their work, unblocked drainage. The owner I spoke to was polite and booked us on the same day. The plumber who did the job was respectful, examined the issue, explained what they would do and got onto it right away. We intend to keep DSPG as our plumbers. Thank you.

Joseph

Knowledgeable Professional Hot Water Replacement

Mark at The Drain Surgeon is the best. Knowledgeable and professional. New hot water system works great.

Danny Stillitano

Fast Response And Reliable Hot Water Fix

Mark attended my call straight away and fixed my hot water system at the earliest time possible. He was easy to talk to and I found him very reliable. Proud to recommend his work to family and friends. Thank you Mark.

Evelyn Buot

Early Morning Reply And Quick Restoration

I messaged Mark as I have used him before. I messaged at 6:30am and he responded within the half hour and said he would come out that morning. Mark came out a couple of hours later and had my hot water back on in less than 45 minutes. Thank you.

Tracey

Skilled Plumber With Great Service

Mark does seem to know what he is doing, compliments to him and the service he provides.

Franco Ciancotti

Courteous Communicative And Super Efficient Service

Courteous, communicative and super efficient, says a lot for the professional attitude and approach of The Drain Surgeon Plumbing and Gas during their recent repair to my ensuite toilet cistern. First class service throughout, an excellent experience, well done.

Anthony Clews

Same Day Burst Pipe Repair No Mess

Called Mark for an emergency burst pipe in the laundry, he came the same day and was very quick, tidy and no mess was left behind. Very reasonable pricing as well. Highly recommend Mark, we use him for all plumbing and gas needs.

Jesse Tinomana

Professional Kind And Very Efficient Plumber

Mark was very professional, kind and very efficient. I highly recommend The Drain Surgeon for all your plumbing services.

Christopher Gleich

Friendly Reliable Plumber With Fair Pricing

A very friendly and reliable plumber. Good price, showed up on time, and happy to chat with customers. It is always hard to find anyone good in Perth, and I’m glad I finally found him. I’m sure he will be my first choice in the future for all my gas and plumbing needs.

Dennis Leung

Fast Replies Friendly And Excellent Work

Mark from Drain Surgeon has done so many jobs for us and he always responds fast to messages, comes on time and is very friendly. Most importantly Mark does an excellent job repairing our leaking taps, repairing our gas line for our stove and our hot water system. I surely recommend Mark from Drain Surgeon.

Steph P

Years Of Great Service Always Prompt

We have been using Mark for years now. Highly recommended. Always willing to help, professional and friendly. Thank you for always responding so promptly and for the excellent service.

Sylvi L

On Time Repair With Reasonable Cost

I got in touch with Mark, he booked me in for the next day. He was on time, found the problem and sorted it out. He had Tom helping him and he did a great job. I found the cost reasonable. I would recommend Mark. Thank you.

Peter Garvey

Easy Tracking Updates And Same Day Service

Excellent service, the booking team over the phone are super friendly and so was Mark. I loved the link you receive that notifies you when they are on their way and allows you to track how far they are, very nice touch. Thanks for the prompt same day service and competitive pricing. Will definitely use again and recommend.

Gabriel Vanni

Polite Professional Work Within Agreed Price

Mark replaced our failed water heater, a gas heater, with an upgraded equivalent model. The job was done as promised, on time and at a competitive price. Mark is a polite professional and he demonstrated that he does exactly what he says. Overall we are quite happy. Well done Mark and team. Recently Mark fixed a kitchen sink blockage in our property. He had to return again as the gurgling sound did not go away on the first try. He used the camera to locate and dislodge the remaining blockages. He did all this within the agreed price. The thing that I liked best is that he values loyal customers and he tries his level best to keep them happy. Thank you Mark and team, much appreciated.

Tanweer Hyder

Friendly Professional Service Done Properly

Mark has been very friendly and completed the job very professionally.

Nirma Ekanayake

Fast Turnaround And Honest Drain Advice

Mark did a fantastic job fixing blocked drains. Called him around 10am and a visit was arranged in the afternoon. Very quick turnaround and honest advice as well. All his tools and equipment are perfect for the job. I will surely call him again for future plumbing jobs.

Jemel Reyes

Weekend Communication Great Price And Clean Up

Mark was extremely helpful and continued communication over the weekend which surprised me. Arranged to come out and fix a split pipe in the laundry wall. Turned up on time and completed repair quickly and efficiently. Cleaned up really well afterwards. Then the bill came in and I was very pleasantly impressed as it was about half what I had been told to expect. All in all a great experience and I would highly recommend Mark and his team at The Drain Surgeon.

Marty Byrne

Careful Step By Step Dedicated Plumber

I highly recommend Mark as an experienced plumber who will carefully attend to the job and do his best for his customers. He is a dedicated and honest worker who will attend to the job step by step without rushing. It was a pleasure to work with him.

Dr. Theja

Punctual Service With Upfront Costs

Great service from start to finish. Tom was very punctual, arriving exactly at the scheduled time. All costs were discussed upfront, ensuring there were no surprises.

Uditha Mahinda

Lovely Booking And Prompt Professional Job

Great service from start to finish. Brooke was lovely to deal with on the phone. Half hour notification of arrival and the job completed promptly and professionally. Would definitely recommend.

Myra Allen

Persistent Leak Fix With Clean Finish

My toilet pipes in the wall sprung a leak. Mark came and despite some initial problems, managed to get the leak fixed. He cleaned up the toilet before leaving. Great job. Definitely will recommend their services. Glad I found Drain Surgeon.

Wilma Ong

Reliable Plumber With Great Availability

Great service, great communication and great availability. Finally found a reliable plumber after years of searching. Used them for three years now. Nothing has been too much of a challenge.

Frank

Affordable Professional On Time Drain Repair

We had a drainage issue, and I was very fortunate to get in touch with them. Overall, we are very happy with the quality of work done. Also very affordable, professional, and on time. I definitely recommend contacting Drain Surgeon for any plumbing issue.

jemie effendy

Excellent Reliable Service Every Time

Excellent reliable service from Mark.

Kate Kay

Careful Professional Gas Oven Installation

Mark arrived on time to install our free standing gas oven. He was very professional and took note that we had new flooring laid and took the necessary precautions against any damage. As Mark brought along an apprentice he was able to carry out the install without needing a hand. I would highly recommend Mark to anyone requiring plumbing and gas installation and or repairs.

Zaphod 42

Quick Fix At A Reasonable Price

Mark was a pleasure to deal with. He came out quickly and sorted the problem out at a very reasonable price. He is very friendly and knowledgeable and explained everything in detail to me. I will most definitely use him again in future. I can highly recommend his company.

Lizell Liebenberg

Fees Explained And Comfortable Professional Service

Friendly, prompt and efficient service from the initial enquiry to the job being finished. Expected fees were fully explained and not exceeded at the time of service. The plumbers were great at the job and I was comfortable with them in my home. I will use again if ever needed.

Susan Jacobs

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